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Privacy Policy

Privacy Policy

Effective Date: [Insert Date]

Hiatus (“we,” “our,” or “us”) respects and protects your privacy. This Privacy Policy outlines the types of information we collect, how we use it, who we share it with, and what rights you have regarding your personal data. It also details how we comply with applicable laws regarding hemp-derived THC products.

By using our website or services, you agree to the terms in this Privacy Policy. If you do not agree, please do not use our site.

1. Who We Are

Hiatus is a U.S.-based company that sells federally legal, hemp-derived Delta-9 THC products. We operate in accordance with the 2018 Farm Bill and state-level regulations. Our products are intended for use only by adults 21 years of age or older.

2. Information We Collect

We collect personal and non-personal information in the following ways:

Information You Provide Directly:

  • Full name

  • Shipping and billing addresses

  • Phone number

  • Email address

  • Payment information (processed securely via PCI-compliant partners)

  • Date of birth (for age verification)

  • Purchase history and preferences

  • Feedback or survey responses

Information Collected Automatically:

  • IP address and geolocation

  • Browser type and device data

  • Referral URLs

  • Pages visited and time spent on site

  • Cookies and tracking technologies

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Verify age and identity (as required by law)

  • Respond to customer service requests

  • Provide account access and manage preferences

  • Send transactional emails and promotional communications

  • Improve website performance and user experience

  • Ensure compliance with legal obligations and product restrictions

  • Prevent fraud, abuse, or unauthorized access

We only use your information for lawful business purposes and do not engage in automated decision-making or profiling.

4. Sharing of Information

We do not sell your personal information. We only share it when necessary:

  • Service Providers: Third-party logistics, payment processors, marketing platforms, and cloud hosting providers who help us operate our business

  • Legal Compliance: Government authorities or law enforcement if required by court order, legal process, or to protect our rights

  • Business Transfers: In connection with a merger, sale, or transfer of assets

All service providers are contractually required to protect your information and not use it for unrelated purposes.

5. Age Verification and Legal Compliance

Hiatus products are only available to adults 21 and older. We use secure age verification software to prevent underage purchases.

We also restrict sales to states where hemp-derived Delta-9 THC is legal. We monitor state laws continuously and update our shipping availability accordingly.

If we discover you have provided false age information, your order may be canceled, and your data may be deleted.

6. Cookies & Tracking Technologies

We use cookies and similar tools to:

  • Save your cart and preferences

  • Analyze site traffic and performance

  • Provide personalized marketing (only with your consent)

You may disable cookies through your browser, but some features may not function correctly. We may also use third-party advertising tools (like Google Ads or Facebook Pixel) for remarketing campaigns. You can opt out through tools like https://optout.aboutads.info.

7. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information

  • Opt out of marketing communications

  • Restrict or object to certain types of data processing

  • Request a copy of the data we hold about you

  • Withdraw previously given consent

To exercise any of these rights, please email us at [Insert Contact Email]. We will respond to all verified requests in a timely manner.

8. Data Security

We use industry-standard technical, administrative, and physical safeguards to protect your data, including:

  • SSL encryption

  • Tokenized and encrypted payment systems

  • Restricted access to personal data by staff

  • Regular security monitoring

However, no internet transmission is 100% secure. We encourage you to use strong passwords and protect your login credentials.

9. Data Retention

We retain your information only as long as necessary to:

  • Fulfill your orders

  • Comply with legal and regulatory obligations

  • Resolve disputes and enforce agreements

  • Maintain accurate financial records

You may request deletion of your personal data at any time unless we are required by law to retain it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites. We encourage you to review their privacy policies separately.

11. Policy Changes

We may update this Privacy Policy at any time. When we do, we will revise the “Effective Date” above and notify users by email or website banner if the changes are material.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Hiatus Privacy Team
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Mailing Address: [Insert Business Address]

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