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Refund Policy

Refund Policy

Effective Date: [Insert Date]

At Hiatus, customer satisfaction is a top priority. We stand behind the quality and consistency of our products and aim to deliver exactly what you ordered—every time. However, due to the nature of our products, certain limitations apply.

1. All Sales Are Final

Because our beverages are consumable goods regulated under federal and state law, all sales are final once a product has shipped. We cannot accept returns for items that have left our facility, regardless of whether the product has been opened.

This policy is in place to protect product integrity and ensure compliance with health, safety, and cannabinoid regulations.

2. Exceptions – Damaged or Incorrect Orders

If your order arrives:

  • Damaged in transit

  • Incorrect (wrong product, quantity, or packaging)

  • Out of specification as defined in the product description, Certificate of Analysis (COA), or your pre-shipment contract

—you may be eligible for a refund or replacement.

What to Do:

  1. Contact us within 7 days of delivery.

  2. Include your order number, a description of the issue, and clear photos of the product and packaging.

  3. If applicable, reference the product specs or lab results (COA) that indicate an out-of-spec product.

We will review your request and respond within 3–5 business days. If approved, we will issue a full refund or ship a replacement at no cost to you.

3. What We Don’t Cover

We do not offer refunds or replacements for:

  • Orders placed with incorrect shipping addresses

  • Products lost or stolen after confirmed delivery

  • Delayed deliveries due to weather, carrier issues, or regulatory inspections

  • Adverse personal reactions to THC or cannabinoids

  • Minor variations in taste, color, or appearance consistent with natural ingredients

4. Quality Assurance

Before every shipment, you will receive a product spec sheet and batch-specific COA so you know exactly what you’re getting. This documentation defines what is “in spec” and helps ensure our refund decisions are fair, objective, and consistent.

5. Contact Information

To submit a refund request or report an issue, please contact:

Hiatus Customer Service
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Hours: Monday–Friday, 9:00 AM–5:00 PM CST

We’re here to make things right—and to ensure your next Hiatus experience is exactly what you expect.

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