Shipping Policy

Effective Date: [Insert Date]

Thank you for choosing Hiatus. We take great care to ensure that your products are shipped quickly, securely, and in full compliance with all applicable laws.

1. Where We Ship

We currently ship only to eligible U.S. states where hemp-derived Delta-9 THC products are legal. Due to evolving legislation, we do not ship to the following states:

[Insert restricted states—e.g., Idaho, Utah, Oregon, etc.]

We continually monitor legal developments and update our shipping availability accordingly.

Note: We do not ship to P.O. Boxes, international addresses, U.S. territories, military bases, or freight forwarding services.

2. Age Verification

To comply with federal and state regulations, we use secure age verification software during checkout. You must be 21 years of age or older to purchase our products. Orders that fail age verification will be canceled and refunded.

3. Order Processing Time

Orders are processed Monday through Friday, excluding holidays.

• Standard processing time: 1–2 business days

• High-volume periods: May take up to 3–5 business days

Once processed, you will receive a confirmation email with tracking information.

4. Shipping Methods & Delivery Times

We partner with major carriers (UPS, FedEx, USPS) to offer reliable and timely delivery.

Shipping MethodEstimated Delivery TimeCost

Standard (Ground)3–7 business daysCalculated at checkout

Expedited (if available)1–3 business daysVaries by region

Delivery time may vary based on location, weather, and carrier performance.

5. Shipping Costs

Shipping rates are calculated at checkout based on your delivery address, order weight, and shipping method. We do not currently offer free shipping, but promotions may apply periodically.

For pallet or bulk orders, we will help you source the most efficient freight option and provide a custom quote. Please contact us before placing a high-volume order.

6. Tracking & Delivery Issues

When your order ships, you’ll receive a tracking number by email. If your package is delayed, missing, or marked as delivered but not received:

• Wait 24 hours and check surrounding areas.

• Contact the carrier directly using your tracking number.

• If unresolved, email us within 7 days of the expected delivery date.

Hiatus is not responsible for lost or stolen packages after confirmed delivery, but we will do our best to assist you with filing a claim.

7. Legal Compliance Disclaimer

By placing an order, you acknowledge that you are solely responsible for complying with your local laws and regulations regarding hemp-derived THC products. If a shipment is returned to us due to legal restrictions, invalid address, or failed age verification, we reserve the right to withhold the cost of shipping and charge a restocking fee.

8. Contact Us

Questions or special shipping requests?

Hiatus Shipping Support
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Hours: Monday–Friday, 9:00 AM–5:00 PM CST